We make our products from solid shaved spruce wood. Of course, the wood we use comes with the FSC quality label.
What is the size of the planks?
The planks have a dimension of 98 x 18 mm.
Which printing techniques do you use?
With our DTS UV printer, we print directly onto the wooden base. Our water-based inks are environmentally friendly. They release fewer volatile organic substances, because the solvent does not vaporise such as in the case of conventional inks.
Will the structure of the wood remain visible?
Yes, through the print, you will still see the wood’s structure. This gives the product that natural, unique appearance!
How can I hang up the print on wood?
Using the hanging system that we deliver with the product free of charge, you can hang the map up in minutes.
How can I get the pins and flags into the print?
This can be done using the hammer that we include with the product free of charge. You must hammer them in firmly so that they don’t fall out.
Is it possible to hang the card up outside?
This is not recommended, due to the large differences in air humidity and temperature variations outdoors.
How can I ensure that my print remains beautiful for as long as possible?
Your print’s lifespan will be the longest if you hang it in a place where temperature and air-humidity variations are as low as possible. We recommend not placing your wooden map above a radiator, next to a regularly opened window or in a drafty area. In such places, the print could warp or crack.
I cannot find the map that I want. Now what?
We can supply any country or continent with black borders and a wooden background (the same as the World Map Black). We charge an additional fee of €30 for this. Contact us via the contact form.
Why is Antarctica not on the world map?
Of course, the world is spherical. Thus, a flat representation is never truly accurate. The representation of the World Map Modern, Black and Style is such that if Antarctica had been included, the shape would have been significantly altered, which is why we left it out.
What are the delivery costs?
If you want to know what the exact costs of a delivery to your location are, you can calculate this by selecting your location in this shopping cart overview. There are three different rates.
What is the delivery time?
The delivery time varies between 5 and 15 working days. Naturally, some more remote regions may take longer to reach the more easily accessible destinations.
What will happen if I’m not home when the product is delivered?
Generally, the transporter will try to deliver the package to one of your neighbours or will inform you of the delivery attempt by means of a letter in your mailbox. The intent is always to inform you of an attempted delivery.
What will happen if the address I have provided is not correct?
You are responsable for providing us with the right information. It is recommended to double-check the address you have entered, to ensure yourself that you fill in all the fields correctly. Please keep in mind that possible extra costs will be charged if the address is not correct.
My delivery has been delivered and it’s damaged. Now what?
It is best to refuse the package at the door if it is damaged. If you find out later, it is advisable to make photographs of the damaged packaging and the damaged product, and contact us via the contact form. We will contact you as soon as possible to solve the situation.
I have not received my delivery. Now what?
It is possible that your package has been delayed at customs or is not delivered on the intended date for other reasons. If the delay extends the delivery time to more than 20 working days, please contact us via the contact form.
Can I select a delivery time?
Sadly, it’s not possible to choose an exact delivery time. However, the transporter will provide a Track&Trace link, which will allow you to monitor your delivery’s progress.
In which cases do I have a warranty?
If your product has been delivered damaged, the print is incorrect or there are other aspects that do not adhere to the product we agreed to supply, you might have a right to a warranty. Please contact us regarding this via the contact form.
Which payment methods are there?
You can pay for your order via iDeal, Sofort, Bancontact and PayPal.
My payment has been unsuccessful. Now what?
Unpaid orders are automatically cancelled. Therefore, you no longer need to pay for this order. You can place another order and pay for that one instead.
I am an entrepreneur and would like the VAT to be extended. Is that possible?
No, intra-community purchases are not possible via the website. Sales via the website fall under sales to private parties and, as such, are taxed and invoiced including VAT.
What will happen with my personal information?
Your personal information is used for your order and optional future orders. In addition, it is possible that we will inform you from Woodmap, regarding discount campaigns, for example.
How can I create an account?
When you place an order and fill in your details, an account is automatically created for you. Here, you can view your order and order history, and easily place another order next time you visit our site.
Do you use environmentally-friendly ink?
Yes, we print using UV ink. One of the biggest advantages of UV printing is that there is a reduced release of volatile organic substances into the environment, because there is no vaporisation of the solvents, such as with conventional inks.
Does the wood come with a quality label?
Absolutely. The wood we use has been FSC certified. With this, we contribute to the worldwide protection of forests and a healthy living environment for people and animals across the globe.